HCLTech and Western Union have announced a strategic partnership aimed at driving AI-led transformation in the financial services sector. As part of this collaboration, HCLTech will become Western Union’s largest preferred technology partner, helping the company transition to a platform-centric operating model while expanding its technology footprint in India.

Key Highlights of the Partnership

1. AI-Powered Platform Transition
   • Western Union will leverage HCLTech’s AI solutions, FENIXAI and AI Force, to accelerate its shift to a platform-driven operating model for increased agility and scalability.
2. Enhanced Platform and Channel Capabilities
   • HCLTech will integrate cloud, AI, and digital solutions to modernize Western Union’s platform and channels, ensuring seamless customer experiences and improved decision-making through data analytics.
3. Advanced Digital Engineering
   • Western Union will benefit from HCLTech’s digital engineering expertise, enabling:
     • Full-stack observability and automation
     • AI-assisted efficiency improvements
     • Future-ready, resilient technology solutions
4. New Technology Center in India
   • The two companies will set up a state-of-the-art technology center in Hyderabad, India, strengthening Western Union’s global technology capabilities and fostering innovation and talent development.

Leadership Insights

• Devin McGranahan, President & CEO, Western Union:
  “Our collaboration with HCLTech aligns with our mission to provide world-class financial services globally. HCLTech’s expertise will play a pivotal role in our digital transformation.”
• C Vijayakumar, CEO & MD, HCLTech:
  “This partnership underscores our commitment to empowering fintech companies through digital engineering. We are dedicated to Western Union’s growth by delivering cutting-edge AI-driven solutions.”

This partnership represents a major step forward in Western Union’s technology evolution, ensuring greater innovation, efficiency, and accessibility in global financial services.

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