Coforge Limited has successfully implemented ServiceNow’s AI-powered Financial Services Operations (FSO) Dispute Management module for Blackhawk Network (BHN), a global fintech leader in branded payments. The announcement was made at ServiceNow’s flagship event, Knowledge 2025.

This strategic initiative marks a significant advancement in digitalizing and streamlining dispute resolution for financial services, one of the industry’s most complex and customer-sensitive areas. The solution brings automation, transparency, and regulatory compliance at scale, enhancing operational agility and response accuracy.

The deployment is part of a broader collaboration between Coforge and ServiceNow, supported by their recently established Generative AI Center of Excellence. Coforge has further expanded its capabilities with purpose-built solutions like DisputeXelerate and DisputeManage.AI, tailored to modernize dispute workflows across institutions.

Ashish Kumar, Head of CIMS at Coforge, stated, “This implementation underscores our commitment to delivering transformative outcomes through ServiceNow’s advanced platform. We’re proud to support BHN’s digitization journey.”

Pedro David Reyes, Sr. Director of Customer Service Operations at BHN, commented, “Partnering with Coforge and ServiceNow has transformed how we handle disputes. The improvements in customer satisfaction and operational efficiency are already visible.”

ServiceNow’s Angie Campos added, “We’re excited to see our platform deliver tangible value through our collaboration with Coforge and BHN.”

With over 1,500 certifications and 110+ certified FSO specialists, Coforge continues to lead large-scale transformations in financial services, combining deep domain expertise with cutting-edge AI.

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