Dunedin City Council Partners with HCLTech for 10-Year Digital Transformation
HCLTech has entered a landmark 10-year strategic partnership with the Dunedin City Council (DCC) to lead a comprehensive digital transformation of its IT services. The collaboration aims to modernize and manage DCC’s digital infrastructure, enhance service delivery, and boost community engagement through cutting-edge technology.
As part of the deal, HCLTech will revamp the Council’s IT services across key areas including cybersecurity, hybrid cloud, IT asset management, network services, and service management. The transformation will equip Council staff with omnichannel tools, responsive onsite support, and phased self-service systems to improve operational efficiency and streamline public service delivery.
The initiative also includes the use of automation and AI-powered platforms to minimize routine workloads, reduce system downtime, and enable 24/7 virtual support for the Council’s digital infrastructure.
Robert West, General Manager of Corporate Services at DCC, said, “This partnership supports the Council’s five-year IT Strategy and was established through a rigorous procurement process. HCLTech has proven strengths in delivering smart, innovative IT services to the public sector.”
Sonia Eland, Executive Vice President and Country Manager for Australia and New Zealand at HCLTech, added, “We are proud to support Dunedin City Council in setting new standards for public sector innovation. Our shared vision will deliver lasting value to the community.”
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